The Dalaman Premium Lounge is an airport lounge located within Dalaman Airport, intended to offer a more comfortable and exclusive waiting experience for travelers. However, visitor reviews indicate that it consistently fails to deliver on this promise, often being described as one of the worst airport lounges globally.
Visitors frequently complain about the extremely poor quality and limited selection of food. Reviewers consistently mention cold, unappetizing salads, dry pastries, and a complete lack of hot food, despite some booking information suggesting otherwise. The included alcoholic drink policy is also a major point of contention; many report being allowed only one small beer or glass of wine, with additional drinks costing exorbitant amounts. The staff are frequently described as rude, unhelpful, and sullen, contributing to an unpleasant atmosphere. Cleanliness is another recurring issue, with reports of dirty tables, crockery, and even unsanitary toilets lacking basic supplies.
Given the overwhelming negative feedback, travelers are strongly advised to avoid this lounge. If you have a lounge pass, consider if the minimal offerings (often just coffee, water, and basic cold snacks) are worth even a 'free' entry, as many visitors feel it detracts from their travel experience. If you must use it, manage your expectations severely. It's often recommended to eat and drink at other airport establishments before or instead of entering the lounge. The lounge has also reportedly moved location within the airport, causing confusion and making it difficult to find, with poor signage.
The lounge is located within Dalaman Airport (Dalaman Havaalanı). Finding it can be challenging due to poor signage and reported relocations. Visitors should be prepared to ask for directions or search carefully. There is no specific public transport information as it is an airport lounge, but the airport itself is accessible by various shuttle services and taxis from surrounding areas like Marmaris and Fethiye.
Common complaints include the lack of hot food, limited and unappetizing cold food, rude staff, dirty facilities, and restrictive alcohol policies. To mitigate these issues, travelers should eat and drink before entering, or simply opt for other cafes and restaurants within the airport. Do not expect a typical premium lounge experience; it is often likened to a basic waiting area with minimal, low-quality refreshments.