Andaz Bali, by Hyatt5

Andaz Bali, by Hyatt makes an indelible impression with its unique concept that recreates the atmosphere of a traditional Balinese village. Guests unanimously rave about the lush tropical grounds, reminiscent of a manicured botanical garden, and the outstanding quality of the à la carte breakfasts. Despite its premium status, the hotel offers a very warm and relaxed atmosphere, where modern comfort meets heartfelt hospitality. However, during peak periods, the hotel occasionally encounters delays during check-in and restaurant service.

Key Observations

Lush Tropical Gardens: The hotel grounds are immersed in greenery, mature trees, and ponds with water lilies and koi carp, creating a sense of a secluded oasis and hiding the hotel buildings from view.

Outstanding Breakfasts: Guests are delighted by the unlimited à la carte ordering concept instead of a classic buffet — the quality of preparation and presentation match that of a fine restaurant.

Family Focus: The hotel offers excellent children’s facilities, including a kids’ club with a packed program, special children’s slippers, step stools for the sink, and plenty of pool toys.

Attention to Detail: The complimentary minibar with non-alcoholic drinks and snacks, replenished daily in the rooms, plus complimentary treats in the lounge throughout the day, add extra comfort to the stay.

Main Pros

• Spacious, aesthetically pleasing, and impeccably clean rooms with luxurious bathrooms and premium Byredo toiletries.
• Direct access to the clean sandy beach of Sanur and complimentary bicycle rental for exploring the promenade.
• Convenient communication with staff via WhatsApp, allowing instant resolution of any issues.
• Free minibar with non-alcoholic beverages and snacks, restocked daily, plus complimentary refreshments in the lounge.
• An in-house doctor available to provide prompt, qualified assistance right in the room.

Main Cons

• Slow check-in during peak season (sometimes taking over half an hour, and room preparation can be delayed).
• Cold water in the pools, especially in the shady side pool, making extended dips uncomfortable.
• Occasional delays and confusion with orders during breakfast due to the complex individual service system.
• Presence of mosquitoes both on the grounds and in the rooms, with repellents not always provided by default.
• Ground-floor Lagoon Access rooms have virtually no privacy, as terraces are fully visible from common pathways.

Overall Grade: A-

Hotel Overview

Basic Information:

• Name — Andaz Bali, by Hyatt
• Address — Jl. Danau Tamblingan No.89a, Sanur, Denpasar, Bali, 80228, Indonesia
• Year of opening — 2020
• Positioning and category — A five-star premium beach resort blending Balinese traditions and contemporary luxury.

Description: The hotel is designed as a traditional Balinese village, harmoniously integrated into a lush tropical landscape. The buildings and villas are hidden behind dense vegetation, creating a sense of privacy and tranquility. The room rate includes a non-alcoholic minibar in the room, drinks and snacks in the lobby lounge, as well as access to three pools, a fitness center, and a kids’ club.

Target Audience: The hotel is ideal for families with children thanks to its excellent children’s facilities, as well as for couples and those seeking a calm, unhurried vacation surrounded by nature.

Location & Transport

Location: The resort is located in the prestigious and peaceful Sanur area, right on the beachfront. The hotel has direct access to a sandy beach with a promenade on one side, and on the other side, it faces the lively Jalan Danau Tamblingan with numerous cafes, restaurants, spas, and shops.

Key Points of Interest: The hotel is approximately 14 km from Ngurah Rai International Airport. Within walking distance are Carla Spa Sanur and Surya Water Sport.

Transport: Complimentary bicycle rental is available for guests to ride along the coast. Buggy transfers to Shankha Spa can be arranged upon request. Taxis and transfers are easily booked through the front desk.

Walkability: The hotel’s surroundings are excellent for walking. The Sanur promenade is smooth and clean, and the main street offers convenient sidewalks.

Grade: A

Rooms & Cleanliness

The rooms are notable for their impressive size, high ceilings, well-thought-out spot lighting, and enormous bathrooms with built-in bidets and walk-in closets. Housekeeping is top-notch, and linens and bedding are of flawless quality. Guests particularly love the exclusive toiletries from Swedish brand Byredo. However, guests in ground-floor villas with direct pool access mention a lack of privacy, as terraces are clearly visible from common pathways.

Grade: A-

Service

The hotel staff is renowned for their genuine warmth and eagerness to assist. Guests often highlight Doddy, as well as Jaqueline and Deddy from the front desk, and restaurant managers Putu Dharma, Vince, and Pedri for their personalized approach. The WhatsApp communication channel works promptly and efficiently. A huge advantage is the presence of a 24/7 on-call doctor — one guest who fell ill noted that the doctor arrived right in the room and provided necessary care. At the same time, during high season at full occupancy, queues may form at the front desk and check-in can be prolonged.

Grade: A-

Dining

The breakfast at Andaz Bali deserves special mention and is often hailed by guests as the best in Bali. The unlimited à la carte format allows guests to order exquisite, freshly prepared restaurant-quality dishes, including superb pastries at the Bakery bar and Asian specialties. The Fisherman's Club beachfront seafood restaurant offers fresh catches, while the Blue Oven restaurant delights with oven-baked dishes. However, at peak times, breakfast orders may take longer than usual, and servers might forget to bring some items.

Grade: A

Facilities & Amenities

The property features three pools, including a large 50-meter pool and a children’s pool with toys. The fitness center shares its infrastructure with the neighboring Hyatt Regency; it is well-equipped, though some guests find it a bit cramped. The Shankha Spa offers quality treatments. An excellent kids’ club delights both children and parents with a diverse program. The main drawback of the facilities is that the pools are not heated, and the water, especially in shady areas, often feels too cold for comfortable swimming.

Grade: B+

Important Notes

• Prices for extra services, boutique items (e.g., swim shorts for $70), and alcohol in the hotel are quite high.
• During high season, the hotel is heavily occupied by families with children, so those seeking absolute tranquility may find the main pool area or dinner disturbed by children playing and loud live music.
• Sanur’s high humidity encourages mosquito activity — it is recommended to stock up on repellents in advance.

Practical Tips for Guests

• If privacy and quiet are important to you, avoid the ground-floor Lagoon Access rooms; instead, opt for Garden View or Ocean View rooms on higher floors.
• When checking in, if you find mosquitoes, promptly ask the front desk staff or via WhatsApp for a plug-in fumigator and liquid mosquito repellent (home-mat) for the room.
• Be sure to use the hotel’s complimentary bicycles early in the morning to catch the picturesque sunrise on the Sanur promenade.
• If you are traveling with children, definitely visit the kids’ club and check the daily activity schedule, where programs are organized to a very high standard.

Final Verdict

Andaz Bali, by Hyatt is a magnificent example of a luxury resort that successfully blends Balinese cultural charm with modern premium service standards. Minor seasonal glitches do not mar the overall superb impression of this verdant oasis.

Overall Grade: A-

Breakdown: Location: A | Rooms: A- | Service: A- | Dining: A | Facilities: B+ | Value for Money: B+

Best for: Families with children, gourmet food lovers, nature enthusiasts, and those seeking quality, secluded service.

Not for: Budget-conscious travelers, and those seeking a completely quiet adult-only vacation during the peak summer season.