Name: Best Western Kutaisi City Center
Address: Kutaisi, Georgia

The Best Western Kutaisi City Center draws guests primarily with its unbeatable location right by the White Bridge and the genuine Georgian hospitality of its staff. Guests frequently mention the inviting atmosphere on the panoramic rooftop terrace, which offers scenic views of the Rioni River and the city. However, many visitors note a sharp contrast between the high standards of the chain brand and the actual state of the rooms: standard rooms are too cramped for comfortable movement with luggage, and the carpeting in many areas is worn and in need of cleaning. On top of that, a major issue remains the breakfast setup, which takes place in a tiny room where queues regularly form.

Key Observations

Exceptional hospitality: The hotel staff receives the highest number of warm reviews. Guests rave about the helpfulness of the employees, who go out of their way to solve all kinds of issues, from extending a stay to recommending restaurants.

Wonderful rooftop terrace: The rooftop restaurant and bar “The View” has earned a reputation as one of the city’s best spots thanks to its quality cuisine, live music in the evenings, and panoramic outlook.

Breakfast criticism: The morning buffet draws a lot of complaints due to its extremely limited selection, cold dishes (such as sausages and side dishes even right at the start of breakfast), and frequent shortages of clean plates and cups.

Cramped standard rooms: Guests in standard categories often complain that there’s barely enough room to walk around the bed, and opening a large suitcase is a real struggle.

Trajectory: A review analysis covering 2021 to 2026 shows that both the strengths and weaknesses have remained consistent: staff hospitality and the superb location stay at a consistently high level, as do the years-long guest complaints about tight standard rooms and modest, cold breakfasts.

Main Pros

Ideal location in the very heart of the old town, literally a minute’s walk from the White Bridge.
Very friendly, English- and Russian-speaking staff who create a homely atmosphere.
Excellent orthopedic mattresses and comfortable pillows that ensure a great night’s sleep.
Beautiful views of the Rioni River and the city from higher-category rooms and the terrace.
Bathrobes provided in the rooms (despite the absence of a spa area).

Main Cons

A tiny breakfast dining area (only about 7 tables), meaning guests often have to wait in line.
Poor quality and meagre breakfasts, hot dishes served cold, and extra charge for a cappuccino.
Worn, stained carpeting in corridors and rooms, plus an occasional smell of damp or sewage in bathrooms at check-in.
Poor soundproofing from the street due to leaky balcony doors that let in wind and noise.
Awkward layout in some standard rooms (no bedside table on one side, the door bumps into suitcases).
Infrastructure issues: occasional main lift breakdowns and power cuts during heavy winter snowfalls.

Overall Grade: B

Hotel Overview

Basic Information:

Name — Best Western Kutaisi City Center (ბესთ ვესთერნ ქუთაისი)
Address — 11 Joseb Grishashvili Street, Kutaisi, Imereti, 4600, Georgia
Positioning and category — Four-star city chain hotel

Description: The hotel offers a classic city accommodation format under the international Best Western brand. The building blends harmoniously into the historic fabric of Kutaisi right by the river. The hotel’s standout feature is the panoramic restaurant-bar on the sixth floor with an open terrace. The interior design follows a contemporary style with minimalist touches, though signs of wear are already visible in the finishing details. Breakfast is usually included in the room rate, but its quality often falls short of guest expectations.

Target Audience: The hotel is best suited to individual travellers and couples visiting Kutaisi for one or two days of sightseeing and for whom walkable access to the centre and a good night’s sleep on a comfortable bed are paramount.

Location & Transport

Location: The hotel is situated right in the centre of Kutaisi, directly by the historic White Bridge. This is a lively and very picturesque area with plenty of restaurants, cafés, shisha bars, and souvenir shops around. The city park, cable car, and central market are all within walking distance.

Key Points of Interest: The White Bridge is a 1-minute walk away, Freedom Park is 5 minutes away, and the central market is within walking distance. The major cathedrals and monasteries on the city’s outskirts (Gelati, Bagrati) are more easily reached by taxi.

Transport: Public transport passes nearby, and taxis in the city are inexpensive. For motorists, free on-street parking is available at the entrance, but spaces are limited, and parking on the roadway without a permit may incur a fine.

Walkability: The location is ideal for walking: directly across the bridge starts the pedestrianised historic area with well-developed tourist infrastructure. In the evening, the surrounding streets are lively and well-lit.

Grade: A

Rooms & Cleanliness

Room quality varies greatly by category. Spacious suites delight guests with their large size, separate living area, and panoramic views. Standard rooms, on the other hand, are frankly tight, with narrow passages between furniture. Bed linen and mattresses are impeccable, ensuring an excellent rest. However, guests often point out worn carpets, which in places are stained and have a peculiar smell. Also noted are leaks in the shower cubicles, causing water to pool on the bathroom floor, and poor window sealing that lets in street noise.

Grade: B-

Service

Service is the hotel’s strongest suit. The reception and restaurant staff show genuine care and friendliness. Guests particularly thank breakfast staff Nini and Lizi for their incredible proactiveness and attention to detail, and Sisili (Cecilia), Dato, and Diana from the rooftop restaurant for quick and cheerful service. However, slip-ups do happen: there are complaints about booking errors, such as when guests arriving late in the evening were told their reserved room had been sold to others, and about slow management response to issues with equipment or food quality.

Grade: B+

Dining

The included breakfast is the hotel’s weakest link. The buffet is extremely modest, dishes (including sausages and side dishes) are often served cold, the selection of cold cuts and pastries is minimal, and cappuccino from the coffee machine costs extra. Moreover, the breakfast room is very small, so at peak times guests end up queuing by the lift. The rooftop restaurant leaves an entirely different impression: it serves very tasty Georgian and European dishes, freshly baked bread, and excellent cocktails, though prices are higher than the city average.

Grade: C

Facilities & Amenities

The main infrastructural highlight is the panoramic rooftop terrace with great photo spots. The lobby is very compact, with no areas for extended relaxation. The hotel has no private car park or spa complex. Wireless internet works reliably throughout the property. In early 2026, guests reported a breakdown of the main lift, forcing them to use the service lift, which was not always kept clean.

Grade: B-

Important Notes

When booking a standard room, be prepared for very limited space.
There is no private enclosed car park; the outdoor spaces in front of the building are public and not guaranteed, and parking on neighbouring streets may result in a fine.
In winter during heavy snowfalls, power cuts occur in the city; the hotel’s own back-up generator sometimes is not powerful enough for such situations.

Practical Tips for Guests

If possible, book a suite – they are much more spacious than standard rooms, have a convenient layout, and excellent river views.
If you plan to have breakfast at the hotel, try to arrive early (right at the start of service at 7:30–8:00) to secure one of the few tables and get warm dishes.
If the breakfast selection doesn’t suit you, opt out of this option when booking – just across the bridge there are excellent cafés and bakeries where you can have a cheaper and more varied breakfast.
When parking on the street, be sure to ask the reception desk about the city parking payment rules to avoid fines.

Final Verdict

The Best Western Kutaisi City Center wins you over with its fantastic location by the White Bridge and the incredibly warm-hearted service of its staff, yet falls short of competitors when it comes to breakfast quality and the condition of its standard rooms.

Overall Grade: B

Best for: tourists without a car visiting for a couple of days to stroll around central Kutaisi, who appreciate soft beds and a beautiful rooftop view.

Not for: travellers expecting spacious standard rooms, impeccable buffet breakfasts, and guaranteed secure parking.

Best Western Kutaisi City Center

Price comparison

On the map

Detailed description