Park Hyatt Shanghai5

Park Hyatt Shanghai stands out primarily for its sky-high location and views — guests repeatedly report the feeling of 'living in the clouds', praising sweeping Bund and river panoramas, the dramatic infinity pool and the attentive concierge team. Many reviewers name staff members (Miranda Wang, Luna Lin, Amelia, Tina, Winky, Zvonko) as reasons their stays were smooth. However, recurring negatives include slightly dated room finishes, occasional check-in delays and uneven breakfast or front-desk experiences.

Key observations

Views and location: Nearly every review highlights the view of the Bund, the river and Oriental Pearl Tower as the hotel's biggest draw. Concierge and staff: Numerous guests single out concierge and front-desk staff by name for exceptional help. High-level facilities: The pool, spa and upper-floor lounges are frequently described as impressive and unique. Inconsistent service: Check-in delays and variable service quality recur in guest reports. Room condition: Several guests note wear-and-tear: scuffed floors, squeaking doors and some aging furnishings.

Main pros

• Iconic panoramic views from rooms, lobby and pool.
• Impressive infinity pool and well-regarded spa facilities.
• Spacious suites with high ceilings (e.g., Diplomatic Suite's 6m ceiling).
• Helpful, professional concierge and staff mentioned by name in multiple reviews.
• Good breakfast selection and several quality dining venues.

Main cons

• Some rooms exhibit visible wear and dated decor.
• Occasional issues at check-in (rooms not ready, limited access to stored luggage).
• Service quality can vary between teams and shifts.
• Occasional noise and cigarette smells reported in individual rooms.

Overall rating: A-

Hotel overview

Basic information:

• Name: Park Hyatt Shanghai (Park Hyatt Shanghai)
• Transcription: —
• Address: No. 100 Shiji Avenue (Check-in on the 87th Floor), Pudong New Area, Shanghai, 200120, China
• Contact: see official booking pages and Yandex Travel for phone/email
• Opened: 2008 (as part of Shanghai World Financial Center)
• Rooms: 174, occupying floors 79–93
• Positioning: 5-star luxury hotel focused on premium leisure and business travelers.

Description: The hotel occupies the top floors of the Shanghai World Financial Center and emphasizes lofty, wood-accented interiors, large rooms and a view-driven experience. The upper-level pool, spa and lounges are central to the guest experience.

Target audience: Couples, business travelers and guests seeking an iconic skyline stay and willing to pay a premium for views.

Location & transport

Location: In Lujiazui, Pudong, inside the Shanghai World Financial Center — convenient for financial district meetings and a short ride to the Bund and major attractions.

Nearby highlights: Easy access to Nanjing Road/Bund via a short metro or taxi ride; direct views of Oriental Pearl Tower from many rooms.

Transport: Metro and taxis are readily available; note the hotel handles check-in on the 87th floor which guests often mention as a notable detail.

Walkability: The immediate area is a modern business district — walkable for nearby malls and riverfront but many attractions require a short ride.

Rating: A-

Rooms & cleanliness

Rooms are frequently described as spacious, comfortable and clean, often with coffee machines and modern bathroom amenities (Dyson hair dryer mentioned). The signature advantage is the view; downsides reported include aging finishes, scuffs, squeaky doors and some in-room maintenance issues.

Rating: A-

Service

Service receives polarized feedback: many guests praise named staff and concierge assistance (e.g., retrieving lost items, tailored recommendations), while others report slow check-in, inconsistent telephone service and variable English proficiency among staff.

Rating: B+

Food & beverage

Breakfast is generally well regarded for variety and presentation; several guests call it 'beyond belief', while a minority consider it below expectations for a 5-star hotel. Restaurants and bars on high floors offer excellent views and good food according to multiple reviewers.

Rating: A-

Facilities & amenities

Facilities — especially the infinity pool, spa and fitness center — are frequently praised as highlight experiences. Other amenities (Wi‑Fi, laundry services) are available but some guests note high costs for services like laundry.

Rating: A

Important notes

• Price reflects the skyline location; you are largely paying for views and position in SWFC.
• Building and rooms date from 2008; some wear is expected.
• Language variability: some guests experienced limited English on phone lines or with certain staff.
• Confirm check-in procedures and luggage access in advance to avoid delays.

Practical tips from reviewers

• Book a Bund View room for the best experience.
• Confirm early access to luggage if arriving before official check-in.
• Use the concierge — reviewers credit them with solving difficult problems, including retrieving lost items.
• Inspect bathroom fixtures (rain shower) on arrival and request a room change if something is broken.
• Reserve breakfast or arrive early to avoid busy periods and inconsistent service.
• Ask for recently renovated rooms if you prefer contemporary fittings.
• Visit the pool and lounge during daylight for optimal photos of the skyline.

Final verdict

Park Hyatt Shanghai delivers a mostly exceptional high-rise luxury experience dominated by unforgettable views and strong facilities; occasional service inconsistencies and visible wear in some rooms keep it from a top-tier rating.

Overall grade: A-

Breakdown: Location: A | Rooms: A- | Service: B+ | Food: A- | Facilities: A | Value: B+

Suitable for: Couples and business travelers seeking iconic skyline views and premium amenities.

Not suitable for: Budget travelers or those insisting on fully new/modern room interiors.